Returns & Refunds

Returns Policy

We want you to love your handmade purchase. If something goes wrong, we are here to support you.

Key Terms & Eligibility

7-Day Returns Window: You must submit a return request within 7 days of delivery. After 7 days, orders are final and not eligible for return.
Damaged or Incorrect Items: Returns are accepted only if the product arrives broken/damaged, has manufacturing defects, or is completely different from the description on the website.
Handmade Variations: Handmade crafts are one-of-a-kind. Minor organic differences in shape, texture, wood grains, color tones, or stitching details are natural characteristics of handcrafting, and are not considered defects.
Custom Orders: Products made to order with custom dimensions, personalization, names, or custom designs are non-returnable and non-refundable unless they arrive physically damaged.

Go to your Dashboard > Orders, locate the order containing the item you want to return, and click on 'Request Return'.

Upload high-quality photos or a short video showcasing the damage, defect, or mismatch compared to the shop description.

Our Luuloom Trust team will review your ticket within 24-48 hours. If approved, we will schedule a return pickup or confirm the refund.

Once confirmed, the refund will be routed to your original payment method. UPI is instant; card payments take 5-7 working days.

If you need help resolving an order issue or have any doubts, read our FAQs or contact our Trust team.